FAQ

FAQ – Renting items on ParTAG

How do I charge the Renter for damages or loss?

Per the Terms and Rental Agreement, if you and the Renter agree that the rented Item has been returned with damages beyond wear and tear, you, the Owner, may assess a damage cost of 20% the Replacement Value by submitting photos and descriptions under the Close-Out page, under the header DAMAGES.  All damages noted (photographed and described) will aggregate to one damage fee of 20% the Replacement Value.

If you believe that the damages to your property are greater than as to require 20% the Replacement Value to make repairs, or that damages are so great as to warrant a “loss” of the item, you may forego the DAMAGES section and instead, enter charges under the header MANUAL ADJUSTMENTS.  Fill in the description field with “Loss” or other description to alert the Renter to your assessment.  Manual adjustments and Damages together may not exceed the Replacement Value of the Item.  These charges will not be assessed unless the Renter approves them in his/her Updated Rental Agreement.
Category: Renting

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How do I charge the Renter for damages or loss?

Per the Terms and Rental Agreement, if you and the Renter agree that the rented Item has been returned with damages beyond wear and tear, you, the Owner, may assess a damage cost of 20% the Replacement Value by submitting photos and descriptions under the Close-Out page, under the header DAMAGES.  All damages noted (photographed and described) will aggregate to one damage fee of 20% the Replacement Value.

If you believe that the damages to your property are greater than as to require 20% the Replacement Value to make repairs, or that damages are so great as to warrant a “loss” of the item, you may forego the DAMAGES section and instead, enter charges under the header MANUAL ADJUSTMENTS.  Fill in the description field with “Loss” or other description to alert the Renter to your assessment.  Manual adjustments and Damages together may not exceed the Replacement Value of the Item.  These charges will not be assessed unless the Renter approves them in his/her Updated Rental Agreement.

You can easily search for what you need in the Public Marketplace.  Select the ‘Public Marketplace’ icon from the top bar menu or from the sidebar menu.  For ultimate convenience, select the ‘Refine Details’ icon to specify search criteria like price, date, and distance.

This short video walks you through searching and requesting a reservation.
https://www.youtube.com/watch?v=4QVbPe_f9xY

[/ultimate-faqs]Watch this short video which describes how to search for items to rent and how to request a reservation.



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How do I make a payment?

What payment methods do you accept?

Do you need a Stripe account in order to rent an item?

When you make a rental reservation, your credit or debit card information is collected and processed by Stripe. Stripe accepts all major credit and debit cards.  Once you pick up the item, your card will be charged the total rental fee plus the security deposit.  Renters do not need a Stripe account in order to rent an Item.

What if my rented item doesn’t work?
What if my rented item is not as it was advertised?

If for any reason the item you have rented does not work or you are having problems using it, contact the Owner to resolve the issue. We recommend testing the item when you meet with the Owner so any questions or issues can be addressed at that time.  ParTAG has not tested the quality of the merchandise and has no control over Owner’s posts.  If the issue is not resolved with the Owner, the Rental Agreement states to discontinue use and return the Item immediately to its Owner, to avoid charges for days you were not able to use the Item.  The Owner will adjust the duration of the Rental Period upon close out of the Rental Agreement.

If you, as the Owner, approved the reservation, and the Renter did not show up to pick up the item or did not show up at the drop off location, you are entitled to No-Show charges of 20% of the total Rental Fee less ParTAG’s Commission Fee.  You may assess these charges at your discretion by cancelling the approved reservation through the app the day after the start date of the reservation.  Select ‘Cancel’ and you will be prompted whether or not to charge No-Show fees.  If you select ‘Ok’, fees will be levied and credited to your account.  If you select ‘Cancel’, the reservation will be cancelled without charging the Renter.

If you elected to charge the Renter No-Show charges but did not see the credit in your account, it may be because Stripe will only allow processing of payments in excess of one dollar ($1).  If the 20% No-Show charge did not meet this threshold, the processing could not be completed.  Per the Terms of Use, No-Show charges will not be credited in this case.  We apologize for any inconvenience this may cause you.

If you believe that Stripe processing does not explain the reason for No-Show credits in your account, please contact us at info@partag.net and we would be happy to assist you.

Yes, there is a refundable security deposit of 20% of the replacement value. Your credit card will show a pending charge for the security deposit at the start of the rental period.

You may cancel a reservation with at least 24 hours notice for a full refund. If you cancel with less than 24 hours, you will be charged a 20% inconvenience/no-show fee by the Owner.  To cancel, select the reservation in the Reservation module and select Cancel Reservation at the bottom.

We are your one-stop rental solution to finding party and creative hobby gear. For party items, you can find things like inflatable bouncy houses, linens, tables, chairs, photo cutouts or backdrops, serveware, chocolate fountains, fondue sets and more! For creative hobby gear, easily search and find items like cameras, camera lenses, tripods, video cameras, floor speakers, dj equipment (turntables, headphones, laptop) and video game consoles, games and accessories. However, almost anything is rentable on ParTAG, like designer clothes and accessories, summer and winter sporting gear, and family and children’s item. The best way to find what you need is to search our Public Marketplace.  There’s also a list of items that aren’t allowed to be rented on ParTAG.

How do I make a request to rent an item?

How do I request an item?

How do I make a reservation?

How does this work?

What’s your process?


From your search results in the Public Marketplace, select an individual item you are interested in by clicking on its picture. Click Reserve to fill out a reservation form indicating your dates, time, and location.  At this time, you may opt into a Damage Waiver Reimbursement program if you are worried about covering the charges if you damage or lose the item.  A credit or debit card is required to hold the reservation but you will not be charged until the reservation is confirmed. Note that once you have submitted a reservation request, your email address will be provided to the Owner of the merchandise for coordination purposes.  The Owner  will confirm your request and send you a Notification.

This short video shows you how to search and request a reservation.
https://www.youtube.com/watch?v=4QVbPe_f9xY

You will receive a confirmation from the Owner of the merchandise in your Notifications inbox, usually within 24 hours.  Once the request is confirmed, a pending charge in the amount of the rental fee will be placed on your credit or debit card.  At this time, email addresses and phone numbers for both the Renter and the Owner will be provided to one another to facilitate coordination. You must cancel with at least 24 hours notice for a full refund.  To view your reservation from the ParTAG app, go to the Reservations module.

If you need to change or extend a confirmed rental prior to the start of the rental period, select the Approved Reservation in your Reservations module and select Edit at the bottom of the reservation.  Enter the new reservation date, time, and/or location into the fields and ParTAG will send notification to the Owner of your requested changes.  Confirmation by the Owner will be received in your Notification inbox.  If you have already taken possession of a rented item (your rental period has started) and you wish to extend your rental, as a courtesy promptly contact the item’s Owner (by text through ParTAG or by other means) to check availability.  Otherwise you may be charged additional fees by the Owner for the inconvenience.  Return the item per your arrangement with the Owner and the Owner can adjust the rental duration at the close out of the Rental Agreement.  If you do not return the item beyond three (3) days from the end of the rental period per the Rental Agreement and you have not contacted him or her about the delay, per the Terms of Use, the Owner may choose to charge you for loss or theft of the item.

How do I arrange the item for pick-up and return?

How will I receive the item I reserved?

Are the items delivered?

Is there a delivery fee?


For each item, its Owner has designated how the item will be transmitted, as Pick Up (picked up by you) or Drop Off (delivered to you).  This preference is indicated on the item details page and also on the reservation form.  On the reservation form, you will provide a time range within which the item will either be dropped off at your stated location, or picked up by you at the Owner’s location.  You and the Owner may decide outside of the ParTAG app to agree on a different drop off or pick up time.  We do not recommend changing the location as the location is part of the Rental Agreement by and between the Renter and the item’s Owner.  To receive your item, meet the the Owner per the Item’s delivery preference as shown on your Approved Reservation.  Make sure to review the item and speak with the Owner about any concerns you might have.  After the rental period is complete, return the item consistent with how it was transmitted to you (pick up or drop off), per your Rental Agreement instructions.  Wait for a Notification from ParTAG to confirm the item has been recorded in the ParTAG platform as having been received back to its Owner..  Any required security deposit charges will be reversed at this time.  You may view a receipt of the transaction in your Reservations bin.

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ParTAG Staff

We love parties, having fun, and trying our best!